Sumzi Support
Help and contact information
If you need help with Sumzi, you can contact us by email and we will do our best to help.
Contact Support
Email us at:
When contacting support, please include as much detail as possible so we can understand the issue.
Useful Information to Include
- Your Sumzi username
- The email address linked to your account, if relevant
- Your device type
- Whether you are using iOS or Android
- A clear description of the issue
- The date of the puzzle, if the issue relates to a daily challenge
- Screenshots, if they help explain the problem
Common Support Topics
- Account access or sign-in problems
- Email verification or password reset issues
- Daily puzzle results not saving correctly
- Streaks, stats or leaderboard positions not appearing as expected
- Friend requests or friend leaderboard issues
- Achievements or profile titles not unlocking correctly
- Bug reports or app crashes
- Account deletion requests
Account Deletion
You can delete your Sumzi account from inside the app by going to Settings and using the Delete Account option.
If you no longer have access to the app, you can request help by emailing:
You can also read more here:
Privacy
You can read the Sumzi Privacy Policy here: